General terms and conditions
General Terms and conditions
General Terms and Conditions of Candis GmbH for the domain candis.io and all associated
sub-sites and services
These General Terms and Conditions, including the appendices thereto ("GTC"), conclusively
govern the contractual relationship between Candis GmbH ("CANDIS") and the contractual
partner designated in the payment portal ("Client") with respect to the CANDIS services
specified therein. Other contractual arrangements, in particular the customer's general
terms and conditions, shall not apply.
CANDIS exclusively offers companies, tax advisors as well as all other natural or legal persons
or partnerships with legal capacity, who act in the exercise of their commercial or
independent professional activity when concluding a legal transaction pursuant to § 14 BGB
(German Civil Code), the services designated on the order page, in particular those for
2. Conclusion of contract, right of withdrawal
2.1 The contract shall be concluded in the case of a monthly or annual package by the
Customer completing the order form (offer) on the order page of CANDIS.
2.2 In case of an individual package, it shall be prepared and sent to the Customer by
CANDIS after filling in the order form. The contract is then concluded when the customer
approves the package in writing (email is sufficient) (offer) and CANDIS accepts this offer
through a written confirmation (email is sufficient).
3. Providing the Service, Scope of Use and Restrictions on Use
3.1 Provision of the Service: CANDIS shall provide the Customer with the software named on
the order page (the combination of modules specifically named in the order form)
(hereinafter "Software") via online access for the duration of the Software subscription.
CANDIS grants to the Customer concurrently against payment of the usage fee by the
Customer a non-exclusive, non-transferable right, limited in time to the term of this
Agreement, to access the Software and the related documentation (the Software and the
Documentation collectively referred to as the "Material") in accordance with these GTC and
the specifications of the Documentation and without prejudice to the mandatory statutory
provisions in accordance with the scope of use specified on the order page by means of the
log-in data sent by CANDIS and to use it for its own business purposes in accordance with
the foregoing. The Customer shall be entitled to allow employees of affiliated companies
pursuant to §§ 15 ff. AktG (German Stock Corporation Act) to access the software. CANDIS
undertakes to ensure constant accessibility of the servers.
3.2 Scope of use and functionalities: Subject to the provisions of this Agreement (in
particular the information on the order page), the Customer shall be entitled to use the
Material to the extent specified on the order page (subscription period, modules, number of
Users) for its own purposes, including the provision of advice to its customers. The Customer
shall ensure that the use of the Material is exclusively made by the employee(s) or
employee(s) ("User(s)") who are authorized to use the services of CANDIS pursuant to
Section 5.1 of these GTCs. The scope of use results for the combination of modules named
on the order page with the functionalities described in the documentation.
3.3 Restriction of use: The customer undertakes to use the software in accordance with the
contract and neither to pass it on to third parties (persons other than the users pursuant to
clause 5.1) nor to make it accessible to third parties in any other way. The Customer is not
entitled to reverse engineer, decompile, disassemble, modify, duplicate or use any part of
the Software to create a separate application. Customer agrees (i) except as expressly
permitted in this Agreement, not to modify, copy, use or create derivative works of the
Software in any manner (ii) not to attempt to circumvent, disable or defeat any technical
limitations on use of the Software; (iii) not to transfer, sell, distribute or otherwise dispose of
the Software, in whole or in part, to any third party (other than users as defined in Section 5.
1); (iv) not to modify or remove any proprietary notices on the Software; (v) not to use the
Software to provide its own time-sharing services, software-as-a-service ("SaaS") offerings,
service bureau services, or as part of an application service provider or service offerings.
The customer is not entitled to connect the Software with other computer programs. A
connection in the named sense does not include playing the Software on an operating
system that controls the essential functions of a computer and enables its use. The Software
and its components may not be unbundled for use on different computers. In particular,
unbundling or repackaging of the Software for distribution, transfer or (re)rental is not
permitted. If the Customer violates any of the foregoing provisions, all rights of use granted
under the User Agreement shall immediately become invalid and shall automatically revert
to CANDIS. CANDIS shall be entitled to block access to the software. In any case, the
customer shall immediately and completely discontinue the use of the software.
CANDIS shall be entitled to demand from the customer a listing of those persons who
actually use the software within the scope of the granted right of use, if circumstances exist
which indicate a use of the software by persons other than the authorized users. The
customer shall be obligated to compile this listing completely and truthfully without undue
delay upon CANDIS' request and to make it available to CANDIS. If the Customer fails to
properly comply with its obligation to prepare such listing or if the listing is incorrect and/or
incomplete, CANDIS shall be entitled to extraordinarily terminate the respective right of use
concerned. Further claims of CANDIS shall remain unaffected.
3.4 CANDIS shall be entitled to all industrial property rights existing in the material or in
connection therewith. The ownership of the customer or user of data carriers, data storage
devices and other hardware shall not be affected by this, nor shall the rights of the customer
or user to the invoice data filed and stored in the download file. However, the customer shall
ensure that material stored on data carriers, data storage devices or other hardware is
completely deleted prior to destruction, sale or other transfer of the data carriers, data
storage devices or other hardware. This does not apply to the invoice data of the customer
or user stored in the download file.
Cards are issued by Transact Payments Malta Limited. You can find their Terms & Conditions here.
4.1 Our partner infinnity financial technologies GmbH, Oberwallstraße 6 (rent24), 10117
Berlin ("Pliant") offers an online platform for connecting physical and virtual credit cards,
which contains various functions. As part of our cooperation with Pliant, you have the option
of using certain credit card functions via CANDIS. You will enter into a separate licence
agreement with Pliant (subject to a positive outcome of the application review) for the use
of the Pliant platform via CANDIS, incorporating the Pliant Platform Third Party T&Cs for
Partner Integrations. Please also note the further information on the cooperation between
Pliant and its partners (third party providers) for the issuance of the Pliant cards and the
credit card processing account as well as on the validity of the third party provider GTC in
section 3 of the Pliant platform third party user GTC for partner integrations.
4.2 CANDIS shall also provide you with credit card functions for the management of credit
cards and bookings in the CANDIS software. In particular, the display of all transactions made
in real time (including all exchange rates used and the respective transaction amount after
currency conversion) as well as the support of accounting and other financial processes;
4.3 As well as the administration of the individual Pliant Cards (in particular their allocation
to Card Users, setting of limits and terms, activation of certain expenses).
4.4 You will also have access to the Pliant platform, which contains various functions to
manage and control your Pliant cards and transactions, such as: Monthly statements with
email notification service about the existence of a new statement as well as about the
collection of monthly or, if applicable, more frequent (e.g. daily) payments in connection
with the monthly statements on behalf of the partner bank and the issuer.
5. Duties of CANDIS
5.1 CANDIS digitizes invoice documents in preparation for digitized accounting. A detailed
service description can be found at www.candis.io/funktionen. During digitization,
transmission errors cannot be ruled out despite the use of state-of-the-art technologies.
5.2 CANDIS shall accept data transmitted by the Customer and User in accordance with
Clause 4.1, digitize the data required for a payment and make them available to the
Customer in digitized form as a data record within the framework of server-based software
in accordance with Clause 3. A separate data record shall be created for each invoice
document. The customer has the option and, if necessary, the obligation (cf. Section 5.2) to
add to or change the data record immediately. It shall be incumbent upon the Customer to
ensure the correctness of the contents read out before executing a transfer, even if a manual
check of the contents read out has been carried out by CANDIS.
5.3 The Customer is aware that CANDIS shall process the data provided only in accordance
with the provisions of this Agreement and shall in no case verify or modify them in any way,
legally or otherwise, in particular with regard to tax aspects. Such verification shall be the
sole responsibility of the Customer or third parties commissioned by the Customer.
6. Duties and obligations of the customer
6.1 The Customer shall be obliged to inform CANDIS which employees or staff members are
authorized to use the services of CANDIS as Users. CANDIS shall not be obliged to receive or
process data from persons other than the aforementioned. For detailed information on
notification, please contact CANDIS Support.
6.2 In addition, the customer has the following duties and obligations in particular:
a) The Customer shall be obliged to ensure that the input and transmission of data is proper,
complete and truthful.
b) The Customer shall be obligated to ensure that the services provided by CANDIS are not
misused and that the national and international copyrights and trademark, patent, name
and label rights as well as other industrial property rights and personal rights of third parties
c) The customer is obliged to inform the users in due time before the start of the use about
the details of this contract, in particular about the rights and obligations according to this
contract. This shall apply in particular with regard to the obligation under Section 5.2 f).
d) The Customer shall be obliged to ensure that, if it allows data of third parties (employees,
customers of the Customer, etc.) to be read out by CANDIS, such use shall not be made
without the consent of such third party, to the extent that this is required by law.
e) The Customer shall be obliged to notify CANDIS immediately of any malfunctions of the
server-based software provided by CANDIS. After submission of a malfunction report, the
expenses incurred by CANDIS due to the inspection of its technical equipment shall be
reimbursed if there was no malfunction of the technical equipment of CANDIS and the
customer could have detected this in the course of reasonable troubleshooting.
f) Insofar as the Customer collects, processes or uses personal data within the scope of the
use of the services of CANDIS and no statutory permissible circumstance intervenes, the
necessary consent of the respective person concerned shall be obtained.
g) Personal access data (password and passwords) may not be disclosed to third parties and
shall be kept protected from access by third parties. For security reasons, they must be
changed before initial use and at regular intervals thereafter. If there is reason to suspect
that unauthorized persons have obtained knowledge of the access data, the Customer shall
notify CANDIS thereof without delay and shall change the access data without delay. On PC,
USB stick and CD-ROM, the access data may only be stored in encrypted form.
h) If CANDIS is to process sensitive data within the meaning of § 3 para. 9 of the Federal Data
Protection Act, the Customer shall inform CANDIS thereof in writing without undue delay.
i) CANDIS shall digitize the invoice documents in preparation for digitized accounting. A
detailed service description can be found at www.candis.io/funktionen. During digitization,
transmission errors cannot be excluded despite the use of state-of-the-art technologies. The
customer is therefore responsible for checking the digitized invoice documents before
making a payment.
j) The Customer declares that all actions and declarations of third parties are available which
are required for the provision of CANDIS' service according to the Federal Data Protection
Act and other legal regulations, in particular, but not limited to, those according to clause 5.2
(f) of these GTC.
7. Data protection; Data Protection Addendum
7.1 The Customer is aware that CANDIS will use the data transmitted to it in an anonymous
manner and in accordance with the applicable data protection law, in particular for the
purpose of optimizing CANDIS products, subject to the prior consent of the respective User.
A disclosure to third parties cooperating with CANDIS shall only take place in accordance
with clauses 6.2 and 6.3. A transfer to uninvolved third parties does not take place. Further
details can be found in the CANDIS data protection declaration at
7.2 CANDIS uses external service providers to implement the service, in particular to digitize
the invoice documents and to synchronize the customer's bank accounts and payment
services in real time. Contract data processing agreements in accordance with the
requirements of the Federal Data Protection Act have been concluded with these service
providers. These shall be presented to the customer upon request.
7.3 Insofar as CANDIS accepts data from the Customer or the User, stores it, digitizes it and
makes it available to the Customer and the User in digitized form as a data record within the
scope of a server-based software pursuant to Section 5, this shall constitute commissioned
data processing on behalf of the Customer. The obligations incumbent on the parties in this
respect are specified in the order data processing agreement attached as an annex.
8. Term and termination of the contract; termination of the contract; data retention and
8.1 The term of the contract and the period of notice for ordinary termination shall result
from the conclusion of the subscription on the CANDIS order page. The notice period for
monthly payment is 4 weeks to the end of the month. The notice period for annual payment
shall be 2 months to the end of the annual package.
8.2 The right to terminate for good cause shall remain unaffected. Good cause shall be
deemed to exist for CANDIS in particular in cases in which the Customer substantially
violates the obligations incumbent upon it pursuant to Section 5 of these GTCs or the
Customer is in default with the payment of the remuneration for more than four weeks from
the due date.
8.3 Upon receipt of the notice of termination, the Customer shall be given the opportunity
to download the contents and documents posted by it on the CANDIS Platform onto its own
data carrier for a period of six weeks or - should this be later - until the contract termination
date. The customer gives his agreement that the stored contents and documents will be
deleted by CANDIS thereafter. If the six weeks are not sufficient for the customer to save his
data, the customer may request extensions of one month each from CANDIS in writing
(email is sufficient), in which case the agreed monthly fee shall be due in each case. As soon
as the Customer no longer wishes to retain the data, he may notify CANDIS in writing (email
will suffice) at any time after the notice of termination. The customer shall instruct CANDIS
that the stored contents and documents shall thereafter be deleted by CANDIS.
9. Warranty; Obligations of the Customer to Cooperate
9.1 In the event of the presence of defective material, the Customer shall be entitled to first
demand elimination of the defect and, if the elimination of the defect has not taken place
within four weeks after notification, to a reasonable reduction of the usage fee for the
duration of the presence of the defect.
9.2 CANDIS does not warrant that the Software is free from defects, errors, bugs and
temporary server failures despite the greatest possible care.
9.3 The Customer shall be obliged to provide CANDIS with verifiable documentation and
information on the nature and occurrence of deviations from the performance description
of the Software and to cooperate in the containment and identification of errors and sources
10.1 CANDIS shall be liable without limitation in case of intent or gross negligence as well as
in case of absence of a guaranteed characteristic for all damages attributable thereto.
10.2 In case of slight negligence, CANDIS shall be liable without limitation in case of injury to
life, body and health. Apart from that, CANDIS shall only be liable in case of slight negligence
if an obligation is violated, the fulfillment of which enables the proper execution of the
contract in the first place, the violation of which endangers the achievement of the purpose
of the contract and the compliance with which the Customer may regularly rely on (cardinal
obligation). In the event of a breach of a cardinal obligation, the liability shall be limited to
the typical contractual foreseeable damage. This also applies to lost profits and savings.
Liability for other remote consequential harm caused by a defect is excluded.
10.3 Liability under the provisions of the Product Liability Act shall remain unaffected.
10.4 Notwithstanding the provisions of this paragraph, CANDIS shall not be liable for any
damage incurred by the Customer as a result of the Customer's failure to comply with its
duty to inspect the goods pursuant to Section 5.2 i).
10.5 CANDIS shall be liable for the loss of data only up to the amount that would have been
incurred to restore the data had it been properly and regularly backed up.
10.6 The Customer shall be liable for all breaches of duty by its Users as well as other third
parties who commit breaches of duty in the sphere controllable by the Customer, unless it
proves that it is not responsible for the breaches of duty.
10.7 Both parties shall indemnify and hold each other harmless from and against any and all
claims of third parties based on an unlawful use of the services of the other party or made
with its approval or arising in particular from data protection, copyright or other legal
disputes connected with the use of the services of CANDIS or the documents brought in by
the Customer. If the Customer or CANDIS recognizes, or if the Customer/CANDIS must
recognize, that such a violation is imminent, the obligation shall exist to inform the other
party without delay.
10.8 To the extent that CANDIS' liability is excluded, this shall also apply to the personal
liability of its employees, workers, staff, representatives and vicarious agents as well as to
CANDIS' liability for their conduct.
11. Industrial property rights and copyrights; defects of title
11.1 Unless otherwise agreed, CANDIS shall be obliged to provide the delivery free of third
party industrial property rights and copyrights (hereinafter: property rights) only in the
country of the place of delivery. If a third party raises justified claims against the Customer
due to the infringement of Intellectual Property Rights by Supplies provided by the Supplier
in accordance with the contract, CANDIS shall be liable to the Customer as follows:
11.2 CANDIS shall, at its option and at its expense, either obtain a right of use for the
Supplies concerned, modify them in such a way that the property right is not infringed, or
replace them, if and to the extent that the functionality of the software owed is not
substantially impaired thereby. If this is not possible for CANDIS under reasonable conditions
or if CANDIS' supplementary performance fails within a reasonable grace period set by the
Customer, the Customer may rescind the contract or reduce the purchase price under the
11.3 CANDIS' obligation to pay damages shall be governed by Section 9 of these GTC.
11.4 The aforementioned obligations of CANDIS shall only exist to the extent that the
Customer immediately notifies CANDIS in text form of the claims asserted by the third party,
does not acknowledge an infringement and CANDIS reserves the right to all defensive
measures and settlement negotiations; in this context, the Customer shall CANDIS to grant
all powers of attorney and authority necessary to defend the software against the asserted
rights of third parties. If the customer discontinues the use of the delivery for reasons of
mitigation of damages or other important reasons, it shall be obliged to point out to the
third party that the discontinuation of use does not constitute an acknowledgement of an
infringement of property rights.
11.5 Claims of the customer shall be excluded if the customer is responsible for the
infringement of the property right.
11.6 Claims of the customer shall also be excluded if the infringement of the property right is
caused by special specifications of the customer, by an application not foreseeable by the
supplier or by the fact that the delivery is modified by the customer.
11.7 CANDIS reserves its unrestricted property and copyright exploitation rights to cost
estimates, drawings, manuals and other documents (hereinafter: Documents). The
Documents may only be made accessible to third parties with the prior consent of CANDIS
and, if the order is not placed with CANDIS, shall be returned to CANDIS without undue
delay upon request.
11.8 In the event of other defects of title, the provisions of Section 8 of these GTC (Warranty
for Defects in Quality) shall apply accordingly. In this case, the customer shall be entitled to
terminate the contract.
11.9 Further or other claims of the Customer against CANDIS and its vicarious agents due to
a defect of title than those regulated in this Section 10 shall be excluded.
12.1 The Customer shall protect the Software from unauthorized access or access by third
parties and shall ensure that no copy, publication or other form of disclosure of the material
(including the Software), in whole or in part, is made unless permitted under the User
Agreement. An exception with respect to the Software exists if permitted under the User
Agreement. Customer acknowledges that the Material contains valuable confidential
information and trade secrets and that unauthorized use and/or unauthorized copying
thereof may constitute damage to the other party.
12.2 The customer undertakes towards CANDIS to keep secret all confidential information
which became or will become known to it in the run-up to and/or in the course of the
execution of this Agreement, in particular to avoid any access to such information by third
parties. Both parties shall oblige all users, staff and employees authorized by them, insofar
as they are not already obliged to do so on the basis of their employment contract, to
maintain secrecy to the extent defined herein.
12.3 Confidential in the sense of this agreement is all information which is marked as such to
a party or whose confidentiality results from the circumstances.
12.4 The confidentiality obligation under Section 11.2 above shall not apply to Confidential
Information (I) that is already in the public domain or in the public domain at the time the
Customer becomes aware of it or becomes aware of it without a breach of this
confidentiality obligation, (II) that is disclosed to the Receiving Party by a third party without
a breach of a confidentiality obligation to the disclosing party, (III) developed independently
of these agreements by the receiving party, or (IV) if and to the extent the Confidential
Information is required to be disclosed pursuant to an enforceable governmental or court
order and the receiving party has notified the other party promptly after becoming aware of
the disclosure obligation and has given the other party an opportunity to oppose the
13. Other Conditions
13.1 German law shall apply. The place of jurisdiction for all disputes arising from or in
connection with this Agreement shall be the registered office of CANDIS in Berlin.
13.2 The Customer may transfer the rights and obligations under this Agreement to a third
party only with the prior written consent of CANDIS. Should CANDIS transfer rights and
obligations under this contract to a third party, the Client shall be entitled to terminate the
13.3 The Provider shall remain entitled to amend these GTC for the future. Any changes
made shall be communicated to the Customer in writing (e-mail is sufficient). The
amendments shall become effective when the Client confirms them in writing to CANDIS. If
the Customer objects to the amendments to these GTC, both the Providers and the
Customer may terminate the agreement affected by the amendment in an extraordinary
manner and in due form.
13.4 The Client's general terms and conditions shall not form part of the contract, even if
they have not been expressly objected to in detail.
Status: September 2022